DXC TECHNOLOGIES IS HIRING

DXC TECHNOLOGIES IS HIRING: IT SERVICE DESK-QUALITY ANALYST

Eligibility:

Conduct Quality evaluations for support staff based on predefined Quality assessment form/template.
Evaluate different parameters such as Customer Service, Technical and Process compliance.
Responsible to drive performance improvement on all quality-related metrics such as Handle time, CSAT, Process compliance.
Provide coaching and feedback on all quality parameters to all level 1 engineers
Communicate process changes to all employees in the business

Min. Qualification : Graduate in any stream

Certifications Required: ITIL preferred

Job Level : 4.1

Excellent written & spoken communication skills required

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DXC TECHNOLOGIES IS HIRING