GENPACT IS HIRING : TECHNICAL ASSOCIATE
- Qualification : Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
- 2021/2022/2023/2024 Batches can apply
- Strong domain knowledge and technical orientation.
- Knowledge of OS, MDM and Office Issues.
- Location: Hyderabad
Most Common Interview Questions & Best Answers
1. Can you introduce yourself?
Sample Answer:
“My name is [Your Name], and I have completed my graduation in [Computer Science / IT / related stream] from [College Name]. I have a strong interest in solving technical problems and helping people with their IT issues. During my course, I learned about computer hardware, networking basics, and Microsoft Office. I also practiced troubleshooting simple issues in my personal system and did a short internship/project in IT support. I am confident, calm under pressure, and excited to start my career in a reputed company like Genpact.”
2. What do you know about Genpact?
Sample Answer:
“Genpact is a global professional services company with more than 125,000 employees across 30+ countries. The company offers digital operations and solutions to clients, including big global companies. Genpact helps businesses improve their processes using technology and AI. It is known for its focus on customer service, quality work, and innovation. I also read that Genpact values employee growth and provides equal opportunities for everyone.”
3. What is a service desk?
Sample Answer:
“A service desk is a support team that helps users solve technical problems. It is the first point of contact when someone faces an issue with their computer, internet, software, or any IT tool. At Level 1 (L1), the service desk handles basic issues like password resets, software installations, internet connection problems, or printer errors. If the issue is bigger, the L1 team will forward it to the L2 or L3 teams.”
4. Have you worked on ticketing tools?
Sample Answer:
“I have not worked on a ticketing tool professionally yet, but I have learned about them. A ticketing tool is software that tracks issues reported by users. Each issue is recorded as a ‘ticket’ and assigned to a support agent. Tools like ServiceNow, Jira, or Freshdesk help teams keep a record of what problem was reported, who solved it, and how long it took. I’m quick at learning software, so I’m confident I can learn any ticketing tool fast.”
5. How do you handle a situation where a customer is angry or upset?
Sample Answer:
“First, I would stay calm and listen carefully to the customer’s problem without interrupting. I would show that I understand their frustration by saying something like, ‘I understand this must be frustrating for you.’ Then I would politely ask questions to know more about the issue and try to solve it as quickly as possible. If I cannot fix it myself, I will escalate it to the right team while keeping the customer updated. My goal is to make the customer feel heard and supported.”
6. What steps will you follow if a user says their computer is running slow?
Sample Answer:
“First, I would ask when the issue started and whether it’s slow during startup, opening files, or using the internet. Then, I would check the available RAM and disk usage through Task Manager. I would check for any unnecessary background processes, temporary files, or software updates. I might recommend restarting the computer or cleaning up disk space. If the issue is still there, I would scan for malware and check if antivirus is up to date. If it’s a hardware issue, I would escalate it to the appropriate team.”
7. Do you know about Microsoft Office 365?
Sample Answer:
“Yes, I have used Office 365. It includes tools like Word, Excel, PowerPoint, Outlook, and Teams. I know how to use Word for creating documents, Excel for spreadsheets and formulas, and Outlook for emails. I have also used OneDrive to save files online and Teams for communication. I know how to troubleshoot common issues like login problems, syncing errors, and reinstalling the Office suite.”
8. What would you do if a printer is not printing?
Sample Answer:
“I would start by checking if the printer is properly connected to the power and the computer. Then, I would see if there are any error messages on the printer display. I would check the printer queue on the PC and try to restart the print spooler service if needed. I would make sure the correct printer is selected. If the problem is still not solved, I would uninstall and reinstall the printer driver or escalate it if it’s a network printer issue.”
9. Are you comfortable working in shifts or under pressure?
Sample Answer:
“Yes, I am comfortable working in rotational shifts. I understand that IT support is needed 24/7 and users from different time zones need help. I am also okay with pressure during busy times because I try to stay calm and manage my tasks one by one. I enjoy learning under pressure because it helps me grow faster.”
10. Why should we hire you for this role?
Sample Answer:
“You should hire me because I have the technical knowledge and communication skills needed for this role. I enjoy solving problems and helping people. I am willing to learn and can adapt to new tools and processes quickly. I have a positive attitude, and I’m serious about starting my career in IT support. I believe Genpact is a great place for me to learn and grow, and I will work hard to prove myself.”
Documents to Keep Ready Before Interview:
Updated resume
Educational certificates
Government ID (Aadhaar/PAN)
Passport-size photo
Any internship/training certificate (optional but good)
Final Tips for Interview:
Speak clearly and confidently
Use simple English
Practice common technical terms
Be polite and customer-friendly in your answers
Dress professionally if it’s a face-to-face or video call
Keep your resume and documents ready during the call
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